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21    <title>RGraph: Javascript charts and graph library - Common issues</title>
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27    <meta property="og:description" content="A charts library based on the HTML5 canvas tag" />
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65    <div id="breadcrumb">
66        <a href="../index.html">RGraph: Javascript charts and graph library</a>
67        >
68        <a href="index.html">Documentation</a>
69        >
70        Common issues
71    </div>
72
73    <h1>RGraph: <span>Javascript charts and graph library</span> - Common issues</h1>
74
75    <script>
76        if (RGraph.isIE8()) {
77            document.write('<div style="background-color: #fee; border: 2px dashed red; padding: 5px"><b>Important</b><br /><br /> Internet Explorer 8 does not natively support the HTML5 canvas tag, so if you want to see the charts, you can either:<ul><li>Install <a href="http://code.google.com/chrome/chromeframe/">Google Chrome Frame</a></li><li>Use ExCanvas. This is provided in the RGraph Archive.</li><li>Use another browser entirely. Your choices are Firefox 3.5+, Chrome 2+, Safari 4+ or Opera 10.5+. </li></ul> <b>Note:</b> Internet Explorer 9 fully supports the canvas tag. Click <a href="http://support.rgraph.net/message/rgraph-in-internet-explorer-9.html" target="_blank">here</a> to see some screenshots.</div>');
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83            <b>
84                Join the support forum:
85                <a href="http://support.rgraph.net">http://support.rgraph.net</a>
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89
90    <p>
91        These are some common issues that you should be aware of. If you're having trouble, you may want to look through these to see
92        if any apply to you or may be the source of your problem.
93    </p>
94
95    <a name="tooltips"></a>
96    <h4>Tooltips not working as of the October 2010 release</h4>
97
98    <p>
99        If you're specifying numbers instead of strings for your tooltips, they will not work any more. Simply cast them to
100        strings, like this:
101    </p>
102   
103    <pre class="code">
104<span style="color: red">
105// This WILL NOT work any more
106myBar.Set('chart.tooltips', [56, 67, 53]);
107</span>
108<span style="color: green">
109// Do any of these instead
110myBar.Set('chart.tooltips', ['56', (67).toString(), String(53)]);</span>
111</pre>
112
113    <a name="annotations"></a>
114    <h4>Annotations aren't saved when running locally in Mozilla Firefox</h4>
115
116    <p>
117        The solution here is to run the charts using a web server. At this time (March 2010) only Safari, Chrome and Opera
118        support saving annotations when running locally.
119    </p>
120
121    <a name="missing.text"></a>
122    <h4>Missing text in Google Chrome</h4>
123
124    <p>
125        Since one of the Chrome 4 dev releases there has been an issue with Google Chrome 4 and 5, asynchronous processing and  not rendering
126        chart labels. This has been remedied by simply not using asynchronous processing. Because of the tag placement on the front page,
127        the effect shouldn't be apparent. Other browsers (eg Firefox, Safari, Opera, MSIE) are fine.
128    </p>
129   
130    <p>
131        <b>Update:</b> Currently, (roughly March 2011), the missing text issue appears to be much less evident, if not resolved entirely.
132    </p>
133
134    <a name="firefox.tooltips.clipboard"></a>
135    <h4>Firefox, tooltips and the clipboard</h4>
136
137    <p>
138        Firefox, tooltips and using the clipboard is a little convoluted. To copy the text in a tooltip you must do the following:
139    </p>
140
141    <ol>
142        <li style="margin-top: 0">Select the text you want with the mouse.</li>
143        <li style="margin-top: 0">Press CTRL+C (it may be a different key combination if you're not using Windows) to copy the text to the clipboard.</li>
144    </ol>
145   
146    <p>
147        <b>Note:</b> Recent versions of Firefox 4 (from beta 6 onwards) appear to work as expected, and you can copy text with the mouse as normal.
148    </p>
149
150    <h4>Shadows in Google Chrome and the line chart</h4>
151
152    <p>
153        Shadows in recent versions of Google Chrome are somewhat broken. Firefox, MSIE, Opera and Safari are fine. The reason for this
154        error is a combination of factors it seems - shadow blurring and line width. Fixes have been added to allow shadow blurring and
155        a 1 pixel linewidth, though some chart types may still be affected.
156    </p>
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